Support
| LON-CAPA users can ask questions and request assistance from the LON-CAPA support team at MSU by completing the online support request form. A member of the support team will contact you by e-mail or 'phone to answer your questions, or to help resolve problems you may have encountered. Before submitting a support request you are encouraged to explore online resources such as the LON-CAPA course management and authoring manuals, and the Frequently Asked Questions (FAQ-O-Matic) help system. |
| LON-CAPA support requests | Documentation |
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The MSU LON-CAPA support team has adopted a help request tracking system to help manage the support needs of the LON-CAPA community. After you have submitted a question or help request via the online form, you will receive an initial e-mail confirming receipt, followed by additional e-mail as we work to answer your question/request. |
The Course Coordinator Manual explains how to carry out common course management tasks in LON-CAPA, such as creating a course from published resources in the LON-CAPA system, importing classlists, changing course settings such as due dates for homework problems, and managing grades using the LON-CAPA spreadsheet etc. The Author Manual explains how to create homework problems, and also how to develop course materials in re-usable sequences which can then be imported into any number of different courses. The guides to building a course and exams are concise two to three-page documents that explain (a) the essential steps involved in building a LON-CAPA course and (b) the steps required when building, printing and grading randomized exams using LON-CAPA. |
| Mailing Lists | Frequently Asked Questions |
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The LON-CAPA mailing lists are e-mail lists to which you can subscribe to receive e-mail posted by other LON-CAPA list subscribers. There are separate lists concerned with administrative issues, general LON-CAPA usage, announcements, and LON-CAPA development. |
The FAQ-O-Matic is a compendium of answers provided to common questions asked by users of LON-CAPA over the past couple of years. Answers are organized in topic folders and subfolders. The FAQ-O-Matic is a community resource, to which LON-CAPA users may contribute their own answers to questions they themselves are commonly asked about LON-CAPA. |
| Overview of LON-CAPA | Report bugs/feature requests to the LON-CAPA developers |
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The overview page includes links to pages describing the philosophy and history of LON-CAPA as well as information about LON-CAPA presentations, workshops and events and a list of institutions who are a part of the LON-CAPA community. |
Create an account for yourself in the LON-CAPA Bugzilla tracking system, if you wish to report bugs you have encountered in the LON-CAPA software, or if you have suggestions for improvements in LON-CAPA. Suggested improvements may include additional functionality, improved usability, or changes to wording used in LON-CAPA pages, including the embedded help system. |
Supported by the National Science Foundation under NSF-ITR 0085921. Any opinions, findings, and conclusions or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.
Contact Us: lon-capa@lon-capa.org
